1.If you don’t satisfied with our printer within 7 days after you received the printer,we can accept returning machines under the condition of without use and don’t affect our secondary sales,but should inform the seller and achieve agreement in advance. We will refund only the machine itself payment. The shipping cost back and forth shall be borne by the buyer. 2.All of the machines had been test strictly before delivery.but we cannot absolute avoid the accidental damage in transit,if it caused any question,please contact with us and cooperate with our service for maintenance. 3. We provide one year warranty: Any parts (except print head ,ink pump and ink cartridges) questions on normal use, will provide new ones within one year (not includes shipping cost). Beyond one year, only charge at cost .Haiwn offers excellent service and support. With an Airwren printer you will receive Teaching DVD, Manual, technical support on line. 4. Due to the machine in the application must use a special ink, for print head only guarantee good condition when buying,After using the ink ,the nozzle blocking, pumps and accessories get corrosive , or the main board burned when cleaning nozzle in a wrong way, they are not within the scope of free warranty. 5.we will send the manual and teaching video with the package of the printer,if you have any question during using this machine,we will provide online technical support.Please prepare a Webcam to help our engineer to check.We are the manufacture of printers,Through online checking and guidance,we can solve any questions. But the maintenance process needs customers’ cooperation. 6.Maintenance without authorization and the guidance from our company, the buyer should undertake the responsibility. 7.The goods must be signed by the buyer itself. and before sign it, if you find the outer packaged is damaged, must take photos as proof and write "the package is damaged during shipping" on the waybill and also open the package to check the printer in the front of the courier. If the printer apperance is ok, we will arrange the technician to help checking online. 8.Customs Clearance fees occurred in importing countries, such as import duties, etc., shall be borne by the buyers.
1. Our company is a manufacturer, and the intellectual property rights, inspection standards and CE certificates are very complete. The quality of all product has strict production inspection and factory inspection standards. 2. If you not familiar with the machine, we have special technology personnel to carry out online technical support and guidance. We strictly abide by the warranty policy on quality issues, and all customer implementation standards are the same. 3. We declare again: once the buyer is deemed to be malicious, that will enter our after-sales blacklist, please do not maliciously carry out disputes. 4. For malicious disputes, we will resolutely safeguard the legal rights of our company and will not make any compromises. 5. We have good credit records and strict quality standards, also with perfect intellectual property protection. Credit card refusal behaviors in the past have not been supported, so please do not choose malicious disputes.